Solutions for Automotive Dealerships

In the ultra-competitive world of buying, selling and servicing automobiles, automotive dealerships must improve customer service levels, reach potential customers effectively and enhance the car-buying experience in order to capture and retain more clients. Anavon's Inter-tel solutions can effectively address these needs and give you the tools you need to grow your dealership.

Improving Business Processes

Deliver exceptional customer service
Facilitate the mobility of your sales and service force
Streamline front office operations
Reduce business expenses
Provide convenient services for your busy customers

Offer your customers convenient services and streamline operations by implementing Interactive Voice Response (IVR) applications

Increase employee productivity by eliminating the need for administrative staff to answer repetitive questions or process routine calls
Provide your customers with 24/7 access to information and services
Reduce the need to add customer support staff for peak hours
Route calls to the appropriate personnel or department

Facilitate mobility with Inter-Tel Unified Communicator® software

Automatically forward specific calls to other associates or a receptionists when you’re with a customer or attending to other business matters
Receive urgent calls from a particular customer or manager—no matter where you are and from the communications device of your choice (PDA, cell phone, etc.)
Enable or disable routing rules, initiate calls, record customized greetings for individual callers and more via speech recognition when you’re on the move
Access your address book and speed-dial customers, addressing business matter quickly

Handle incoming calls promptly and view Presence information of colleagues using Attendant Console software

Provides an at-a-glance display of directory names, extension numbers and presence status for simplified call initiation, transferring and conferencing
Streamline call handling—increasing productivity and efficiency levels
Enable users to provide personalized service and expedite important customer calls
Create the ideal call-handling environment based on your personal preferences

Implement a communications platform designed to address your specific business requirements

Deploy IP, wireless, digital and analog when and where it’s right for your business
Choose from a variety of feature-rich, scalable platforms
Protect your investment as technology evolves and your organization's needs change information about the people they are calling
Increase employee productivity and customer service levels
Bring employees closer together for a simpler, more collaborative environment

The solutions mentioned above are just a few ideas of how we can help. Please refer to the real-life case studies on the left to see how Inter-tel has helped many dealerships meet their communication needs.