Solutions for Manufacturing

The manufacturing sector faces many challenges in today’s economy. Improving time-to-market; reducing operational costs; effective training and safety; and ensuring that employees, customers, distributors and suppliers around the globe remain synchronized are imperative to maintaining an efficient productivity schedule. Anavon offers flexible communications solutions for manufacturers that streamline business operations; improve collaboration among individuals, teams, customers and suppliers; and enhance customer service levels.

Improving Business Processes

Always be available to communicate when you ’re away from the office
Increase customer loyalty and service
Differentiate yourself from the competition
Make effective business decisions
Facilitate the mobility of on-the-go staff such as warehouse and plant employees

Enable your mobile staff to receive and initiate communications while on the go with Inter-Tel Model 8524, Model 8525, Model 8664 and Model 8665 wireless solutions

Receive and initiate calls while mobile within the warehouse, factory or other facilities
Decrease production delays by connecting mobile supervisors to staff, customers, vendors and maintenance personnel
Offer faster, more accurate order processing by keeping personnel connected in real-time
Address demanding environmental requirements with durable, industrial-grade wireless endpoints

Offer your customers convenient services and streamline operations by implementing Interactive Voice Response (IVR) applications

Increase employee productivity by eliminating the need for administrative staff to answer repetitive questions or process routine calls
Provide your customers with 24/7 access to information and services
Reduce the need to add customer support staff for peak hours
Route calls to the appropriate personnel or department

Enhance customer service levels and optimize employee and business performance, using flexible real-time and historical reporting tools

Increase employee productivity and facilitate exceptional customer service with real-time extension, agent and key group performance statistics
Improve business operations and performance by reviewing historical reports for analysis and forecasting
Minimize revenue loss by reviewing unreturned, abandoned calls for business recovery
Handle calls efficiently and promptly by automatically screen popping vital customer information
Improve training and enhance quality assurance efforts with silent monitor and recording capabilities

Create a real-time enterprise environment—connecting your business to dispersed employees, customers and suppliers using Inter-Tel Enterprise® Conferencing Web collaboration tool

Quickly conference customers when schedules or product development cycles change
Simultaneously view presentations, spreadsheets and other business documents with conference participates
Keep distributed sales forces and employees informed of the latest product and service offerings, company information, policies and procedures, or upcoming events
Set up billing or project codes associated with any call for accurate client billing

These are just a few ideas of how Anavon and Inter-Tel can address manufactures’ requirements. Be sure to check out the documents on the left to see real-time case studies on how some manufactures have benefited from Inter-Tel solutions.